our locations
Central London,
westminster
Book Your Stay
Cancellations & Refunds
For a full refund of accommodation fees, cancellation must be made a full 14 days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. E.g..: Check-in is on 20th October (3:00pm), cancel by 6th October (no later than 3:00pm).
Additional fees are always refunded if the guest did not check in.
Any service fee is non-refundable.
Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given directly within 24 hours of check-in.
A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page or confirm by email about the cancellation.
Security Deposit is a pre-authorisation (hold of a particular amount) placed on your card (typically on the arrival day) & it’s automatically released after check-out.
RESERVATIONS
We are open all year round for your reservations and can accommodate most special requests, contact us for more information.
Guests will be required to pay the reservation fee in order to secure the booking during the booking process.
Guest is entitled to a refund of any pre-payment if the reservation is cancelled minimum 14 days prior to arrival (unless booked under non-refundable rate).
Reservations are subject to availability.
A security deposit of £300.00 - £600.00 GBP is required on arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
The guest is responsible for any damage caused by any member of his/her party, whether in the hired apartment(s) or in any part of the communal areas and shall pay for such damage or loss of business caused as a result. This includes but is not limited to smoking inside the property and loss of keys. All items and furniture in your apartment is the property of City Stay Aparts.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that PARTIES are NOT allowed at any of our properties.
Due to our age policy the leading guest must be over 25 years old.